Cancel a Customer Subscription
This quick step-by-step guide takes you through how to easily cancel customer subscriptions in Stripe.
Watch this walk-through on Loom
Customers can easily cancel their subscription through the “My Accounts” section on your Neto store. However, there will be a few that will give you a call or email you and ask you to stop their subscription.
Here’s a quick and easy way to immediately stop a subscription:
Head over to Stripe’s website and log in.
Stripe is currently working on two versions. You will quickly work out which version you are on.
Below is a screenshot of the new version.
Click on “Customers” and then click on “Subscriptions”.
On the old version, look for “Billing” and then click on “Subscriptions”.
Now you should see a list of all the customers and their subscriptions.
On the line of the customer’s subscription you’d like to cancel, click on the dotted menu – i.e. the three dots “…” – on the far right-hand side.
Click on “Cancel subscription”.
And again on “Cancel subscription”.
You can also change the end date when the subscription will cancel.
If you are looking for a quicker way to cancel and it is a straightforward “cancel immediately”, then you can click on the “x” when you hover over the “…” menu item, as shown in the screenshot below.
