Documentation

Cancel a Customer Subscription

This quick step-by-step guide takes you through how to easily cancel customer subscriptions in Stripe.

Watch this walk-through on Loom

Customers can easily cancel their subscription through the “My Accounts” section on your Neto store. However, there will be a few that will give you a call or email you and ask you to stop their subscription.

Here’s a quick and easy way to immediately stop a subscription:

Head over to Stripe’s website and log in.

Stripe is currently working on two versions. You will quickly work out which version you are on.

Below is a screenshot of the new version.

Click on “Customers” and then click on “Subscriptions”.

On the old version, look for “Billing” and then click on “Subscriptions”.

Now you should see a list of all the customers and their subscriptions.

On the line of the customer’s subscription you’d like to cancel, click on the dotted menu – i.e. the three dots “…” – on the far right-hand side.

Click on “Cancel subscription”.

And again on “Cancel subscription”.

You can also change the end date when the subscription will cancel.

If you are looking for a quicker way to cancel and it is a straightforward “cancel immediately”, then you can click on the “x” when you hover over the “…” menu item, as shown in the screenshot below.